TERMS AND CONDITIONS

PLEASE READ CAREFULLY AND UNDERSTAND THE FOLLOWING TERMS

Last Updated : 27/12/2025

Rules, Rules, Rules – nobody likes rules and terms and conditions, so we have tried to keep them to a minimum and be as simple and as clear as possible.

Our number one rule is this…

We want your holiday to with us to be great – but – should you have reason to complain, please let us know as soon as possible during your stay to allow us the opportunity to try and rectify the situation for you,  as its difficult to fix things after you leave.

1. DEFINITIONS
   • When the following words with capital letters are used in these Terms, this is what they will mean:

• When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.
• Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
• If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.

2. OUR CONTRACT WITH YOU
   1. Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.
   2. These Terms will become binding between us once we issue you with the Booking Confirmation.
   3. Your Booking is accepted only once we issue a Booking Confirmation.
   4. The maximum number of people who can stay in the Property under the terms of the Booking will be confirmed in the Booking Confirmation.
   5. You agree not to arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.
   6. All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.
   7. As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.
   8. The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:
      • a tenancy;
      • the right to sub-let the Property in part or in whole;
      • an assured shorthold or tenancy (AST); or
      • any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.

3. ENJOYING THE PROPERTY
   1. Access to the Property is subject to adherence to these Terms and House Rules, which are contained in a separate document and form part of these Terms.
   2. Your use and enjoyment of the Property must be solely in accordance with these Terms, the House Rules and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.
   3. During your Booking at the Property, you shall take proper care of the Property and its contents during your Booking. You may receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which they are found at your Arrival Date. You shall report to us any damage, destruction, loss, defect, or disrepair affecting the Property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.  
   4. Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
   5. Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.
   6. It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.
   7. We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.
   8. We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.
   9. All belongings and vehicles are left at the Property at your own risk. Please ensure all of your belongings are removed by the Departure Date as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.
   10. There is an electric vehicle charging point (referred to as a DCP) at the Property to be used by electric vehicles only, and in accordance with our Electric Vehicle Policy.
   11. Third party providers (e.g. caterers, private chefs, entertainers etc.) are not permitted at the Property without our prior written permission.
4. PETS
   1. Only Permitted Pets or registered assistance animals are permitted to stay in the Property, subject to the number allowed in each individual unit.
   2. Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure.
   3. We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.
   4. You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.
   5. We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.
5. Price and Payment
   1. The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.
   2. Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.
   3. Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.
   4. No entry to the Property will be permitted where payment of the full Booking Price has not been made.
6. OUR LIABILITY TO YOU
   1. No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
   2. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.
   3. We make the Property available for domestic and private use only. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
   4. We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.
7. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
   1. We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
   2. You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee will be charged if you cancel your booking.
   3. Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.

4.  We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.

5.  you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our administrative costs and subject to any difference in price between the Booking Price and the re-let price.

6.  Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.

7.  If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.

8. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

• 1. We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.
  2. If we have to cancel a Booking under clause 8.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.
  3. We may cancel your Booking at any time with immediate effect by giving you written notice if you:
     1. do not pay us when you are supposed to; or
     2. breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the House Rules.

We shall not be liable for any refund if we cancel the contract under 8.3.2.

9. EVENT OUTSIDE OF THE PARTIES CONTROL
   1. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
   2. An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding).
   3. In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.
   4. Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.
10. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy – https://cliffhouseholidaycottages.co.uk/privacy-policy/

11. CHANGES TO BOOKING OR TERMS
    1. We may revise these Terms from time to time.
    2. If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.
    3. If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price.
12. OTHER IMPORTANT TERMS
    1. We may from time to time offer discounted rates for last minute bookings and other offers via social media and email. These offers apply to new bookings only for the dates specified on the offer and cannot be used in conjunction with any other discount
    2. It is your responsibility to ensure that all TVs are logged out of any subscription services that have been signed in to during your stay. We will not be held liable for any spend on any subscription service.  Furthermore, we will not assist in the recovery of any monies spent on subscription services.
    3. We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.
    4. Except for you and us, no other person shall have any rights to enforce any of these Terms.
    5. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    6. If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these Terms you will be informed in writing.
    7. These Terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Terms and Conditions – applicable up to the 27/12/2025

General Conditions

1. Contract
   By making a booking you have entered into a contract between “you” (the lead booker) and “us” (The 1750 Partnership trading as Cliff House Holiday Cottages). This contract becomes legally binding once “we” (Cliff House Holiday Cottages) have sent confirmation and is subject to all our booking conditions, until then your booking remains provisional. Please ensure that you check all information on your booking confirmation carefully and notify us of any discrepancy or mistake. You must be 18 years or over when the “property” is booked. Please advise other adults within your party of these booking conditions.
2. Insurance
   You should take out appropriate insurance to protect you against loss should you not be able to take your holiday
3. Payment
   A deposit of 25% of the rental fee is payable immediately upon making the booking where the booking is made more than 60 days before the start of the rental. The booking will not be confirmed until the deposit is received. The balance shall be payable in full 60 days before the commencement of the rental. For bookings made less than 60 days before the commencement of the rental the total fee is payable.
4. Smoking
   Please note all our cottages are strictly NO SMOKING (including vaping). We reserve the right to ask you to leave if you fail to comply, even if your holiday let is not complete.
5. Pets
   No pets or animals are allowed into the cottages, except for those specific dog friendly cottages where we make an exception and allow two well behaved dogs in the larger cottages and one in the smaller cottages. Dogs to be kept on leads at all times. Dogs are NEVER to be left alone. No other pets are accepted.
6. Access
   • Access to the cottages on the day of arrival is after 4.00pm and before 6.00pm. If this doesn’t  work for you, please contact us to try and arrange a mutually convenient time (we will usually be around – but please check first)
   • The lead booker and their party must vacate the cottages by 10am on the day of departure, in order that the owners clean and prepare the cottage for arrival of new guests.
7. Use of Property
   • Under no circumstances may the cottages be occupied by more persons than stated when hired.
   • You (as lead booker) agree to keep the property clean and tidy and to leave it in a similar condition as found on arrival. You are responsible to Cliff House Holiday Cottages for any breakages or damage in or to the property- along with any additional costs that may result which are caused by you or your party. Cliff House Holiday Cottages can require payment from you to cover any such costs.
   • We ask you to inform us of any breakages and damages which may occur in a timely manner. In the case of minor breakage requiring replacement of crockery or glassware, there will be no charge. Cliff House Holiday Cottages reserve the right to make a charge in the unlikely event of more serious damage occurring.
   • Car Charging – please use designated car charging points only (where available).  Do not use extension leads from any properties.
   • Bike storage – under no circumstances are bikes to be stored in the cottages.
   • Cliff House Holiday Cottages endeavours to provide a safe environment at Cliff House Holiday Cottages. Cliff House Holiday Cottages is not liable for any accident or injury occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct on the part of Cliff House Holiday Cottages.
     • Please note that Cliff House has two ponds, heavily wooded areas and play equipment.  Please ensure that all children are supervised at all times.
   • Swimming Pool
     • The pool is for the exclusive use of named guests staying overnight at Cliff House.  No visitors can use the pool.
     • For safety reasons, please ensure that the door to the pool is locked immediately after use. Failure to do so by any guest will result in the pool being closed to ALL guests.
     • Entry to the pool is with a dedicated key. This key is not transferable and must not be used by anyone under 16 years of age.
     • The pool is unsupervised and guests swim at their own risk.
     • Children under 16 must be ALWAYS accompanied by a responsible adult.
     • Maximum of 8 people in the pool at any time.
     • Please observe the pool opening hours, 0800 to 2000hrs. The pool building is closed on Wednesday mornings.
     • Cliff House Holiday Cottages make every effort to keep the swimming open all year round, however it may be necessary to close it due to circumstances beyond our control (including government guidance). No compensation will be paid in these circumstances.

8. Third Parties
   • That you (the lead booker) should not engage any third party to provide any service at the property without the consent of Cliff House Holiday Cottage (and where relevant their insurers) and that in making a request for consent, the guest should provide written details of the service provider (and any information requested by Cliff House Holiday Cottage’s insurers) and the service to be provided and that consent will only be given where the third party supplier has appropriate insurance cover and has provided information relating to the insurance that is required.
   • Cliff House Holiday Cottages will not accept liability for the activities of third party suppliers and where a suggestion or recommendation of a particular third party supplier is made, that will be based on the genuine belief and experience of Cliff House Holiday Cottages / or feedback received by us from other guests / contacts, and Cliff House Holiday Cottages shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the guest/lead booker and the relevant third party service provider.

9. Liabilities
   • Cliff House Holiday Cottages is not liable for any accident or injury occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct on the part of Cliff House Holiday Cottages.
   • Cliff House Holiday Cottages would only cancel your holiday if your accommodation was unavailable for reasons beyond our control, we would, however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for the holiday. Except in exceptional circumstances, our liability would not extend beyond this refund.
10. Warranties
    Cliff House Holiday Cottages does not warrant and is not responsible for the accuracy of any information (written or verbal) given or statements made by its employees, agents or the owners of the properties. Property descriptions and all details written (and verbal) both in our brochure and on our websites are given in good faith and are believed to be correct, but their accuracy cannot be guaranteed. We reserve the right to amend our property prices quoted on the internet due to error or omission. In this unlikely event the potential guest will be notified immediately and may cancel their provisional booking accordingly.
11. Complaints
    Should there be any cause for complaint during the occupation of the property we must be notified promptly and in case of serious problems the complaint must be confirmed in writing within 7 days of departure.
12. Fireworks, Sky Lanterns and Drones
    Given our rural location and the impact of fireworks and sky lanterns on live stock and the environment, the use of them is expressly forbidden. Drones can be used once permission is sought and evidence of appropriate Civil Aviation Authority registration is provided.
13. Offers and Discounts
    
14.  
15. Left property
    You (the lead booker) undertake to check your accommodation before departure and remove all personal items. We can take no responsibility for items left, but if you think you have left something and let us know within 5 working days of departure, we will attempt to locate the item/s. After 5 working days any unclaimed left property will be disposed of.If we do locate your left item, to facilitate safe and speedy return at minimum cost, we can only return if you arrange a “My Hermes” courier https://www.myhermes.co.uk/our-services/couriers.html. This means that you can choose delivery address, a “safe” place for the parcel to be left if away from home and whether a signature is required. My Hermes also offers a parcel tracking service.
16. Left Logins
    Cliff House has a number of smart TVs that can connect to the wireless network.  It is the responsibility of the lead booker to ensure that all TVs are logged out of any subscription services that have been signed in to during their stay.  Cliff House Holiday Cottages will not be held liable for any spend on any subscription service.  Further more, Cliff House Holiday Cottages will not assist in the recovery of any monies spent on subscription services.
17. Cancellations
    • Cancellations as a result of UK Government Order, Direction or Advice or a Change in Law, excluding weather-related advice, will receive a full refund. Cancellations for any other reason will be subject to our standard cancellation terms.
    • We encourage all guests to take out comprehensive travel insurance to cover all eventualities.
    • A deposit of 25% of the total booking value is payable on booking.  The balance is due 60 days prior to arrival.
    • If for some reason you do need to cancel, it is important that you tell us at the first opportunity (in writing/email).
      • If you cancel prior to 60 days before arrival, you will be refunded in full less £50 (inclusive of VAT) to cover costs.
      • For cancellations less than 60 days before arrival.  You remain liable to pay in full or in part for the booking, even if you are unable to take your holiday.
        • We will attempt to re-let your cottage and minimise your loss.
        • If we re-let your cottage for the same value, we will refund your money except for a cancellation handling charge of £50 (inclusive of VAT).  Otherwise, we will refund you less the difference, plus £50 (inclusive of VAT).
18. General
    Cliff House is our family home and we hope that you enjoy your stay with us. To allow us to maintain exclusive use of our facilities to our paying guests and to meet our insurance and fire safety obligations, guests may NOT entertain or invite additional family members/friends to visit Cliff House during your stay. The number of people using the cottage must not exceed the number stated at the time of your booking, nor can you significantly change the make-up of your party during your stay. We reserve the right to refuse entry to the ENTIRE party if these conditions are not observed. We will treat this as a breach of our terms and conditions, no refund will be given and we will not be legally responsible to you as a result.

 And finally…

We want your holiday to with us to be great – but – should you have reason to complain, please let us know as soon as possible during your stay to allow us the opportunity to try and rectify the situation for you,  as its difficult to fix things after you leave.

FROM THE BLOG

LATEST THOUGHTS